Helix software is available online. For renewing customers with existing accounts, access is granted through the existing account. New customers will need to set up an account to access the software. Simply follow the instructions in the email you’ll receive shortly after purchase. Our software and services do not include any products that need to be shipped.
Some orders or fulfillments may take up to 7-days, and are filled on a first come first serve basis. Due to increased number of fraud. We VERIFY every order, before fulfillment.
Our Support services are fulfilled through the arrangement between the customer and company support department, and the support department will email the customer within 1 business day of completion of these orders to begin a conversation about this arrangement.
You can cancel your service agreement at any time at: https://www.helix.is/membership-account/ .
Click CANCEL next to the service you wish to cancel.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@helix.is.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Resilient Cyber Solutions, LLC
ATTN: HELIX SOFTWARE
7970 Fredericksburg Road STE-101-611
San Antonio TX, 78229
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
If your product is within the 30-Day purchase window, you should mail your product to:
Resilient Cyber Solutions, LLC
ATTN: HELIX SOFTWARE
7970 Fredericksburg Road STE-101-611
San Antonio TX, 78229
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at support@helix.is for questions related to refunds and returns, or call us at: 1-726-214-2053
